Hosts can choose to offer a non-refundable option – guests get a discount (10% is standard in all countries/regions except China) off the base price and hosts keep their entire payout if a guest cancels, less the cleaning fee if the cancellation occurs before check-in. The discounted base price will appear in search results.

This non-refundable discount will be combined with other discounts you offer (ex. weekly, monthly, early-bird). Guests may also cancel for extenuating circumstances (documentation required) and get a full refund.

When paired with a Flexible cancellation policy, the non-refundable option will be available to guests up to one day before their desired check-in date. When paired with Moderate cancellation policy, it will be available to guests up to five days before their desired check-in date.

For hosts who have been invited to pair the non-refundable option with a Strict cancellation policy, it will be available to guests up to fourteen days before their desired check-in date.